FAQs
Find the answers to frequently asked questions by other customers. Prefer to chat? You can reach us using the chat icon or by clicking “Contact Us” in the footer of this site.
Why do I have to wait 24 hours to spend/redeem my Lifestyle Gift Card or Voucher?
There is a delay in allowing registration in order for us to perform anti-fraud and anti-money laundering checks. Unfortunately, since Gift Cards are a store of value, they can sometimes be used by criminals for nefarious purposes.
What is a Lifestyle Gift Card or Voucher?
Lifestyle is a multi-retailer Gift Card or Voucher that comes in various options: Ultimate, Eat, Home, Fashion & Beauty, Thank You, Congrats, Happy Birthday and Merry Christmas. There is also a "for business" solution, to help businesses reward their staff or customers - see the "Lifestyle Voucher - Business Rewards" section for specific characteristics of the business Voucher. All Lifestyle Gift Cards and Vouchers allow recipients to swap and spend the value of their Gift Card with one or more of the listed UK retailers. Lifestyle Gift Cards and Vouchers must be registered online before swapping in to a retailer eGift Card of choice to then go shopping with. Although you need to treat the Gift Card as you would cash, Lifestyle Gift Cards and Vouchers themselves are not a payment method so cannot be used directly in shops.
Can I use my Lifestyle Gift Card or Voucher straight away in shops?
No. You have to register and swap it online first by going to lifestylegiftcards.co.uk, click "Spend" and follow the instructions.
How do I register my Lifestyle Gift Card or Voucher?
Please note there is a 24 hour delay before you can register - this is for anti-fraud and anti-money laundering purposes.
If you have a physical Gift Card or a Print-at-Home Voucher, you should go to lifestylegiftcards.co.uk, click "Spend" and enter the values next to "Reference Number" into the corresponding "Voucher Reference" field on the registration page. If there is a QR code from a mobile device and this will take you to the registration page and enter the reference number for you. If prompted, enter the Security Code listed on the Gift Card or Voucher. If you received an eGift Card via email, click on the link to reveal your gift, enter the PIN number from the email, and then click on the "Swap & Shop" button on the summary page. You will have to enter your email address to create an account or enter the email of an existing Lifestyle account you want the credit added to.
For Lifestyle Gift Cards bought in-store (e.g. Sainsbury's, WH Smiths, Wilko, Co-Op, Asda etc) the reverse of Gift Cards. The Gift Card code is underneath the grey and silver security scratch panel. Rub a coin on the panel to reveal the code. Do not rub or scratch too hard. Illegible, damaged codes cannot be replaced and will render the Gift Card worthless.
If you have a physical Gift Card or a Print-at-Home Voucher, you should go to lifestylegiftcards.co.uk, click "Spend" and enter the values next to "Reference Number" into the corresponding "Voucher Reference" field on the registration page. If there is a QR code from a mobile device and this will take you to the registration page and enter the reference number for you. If prompted, enter the Security Code listed on the Gift Card or Voucher. If you received an eGift Card via email, click on the link to reveal your gift, enter the PIN number from the email, and then click on the "Swap & Shop" button on the summary page. You will have to enter your email address to create an account or enter the email of an existing Lifestyle account you want the credit added to.
For Lifestyle Gift Cards bought in-store (e.g. Sainsbury's, WH Smiths, Wilko, Co-Op, Asda etc) the reverse of Gift Cards. The Gift Card code is underneath the grey and silver security scratch panel. Rub a coin on the panel to reveal the code. Do not rub or scratch too hard. Illegible, damaged codes cannot be replaced and will render the Gift Card worthless.
I have a Lifestyle Voucher I got from a/my company. What’s the difference between Lifestyle Vouchers and Lifestyle Gift Cards and Vouchers you get in the shops or online?
Lifestyle Gift Cards purchased in shops and online and the Lifestyle Voucher for business rewards are all multi-retailer Gift Cards brought to you by Motivates Inc Ltd (www.motivates.co.uk). Lifestyle Ultimate, Eat, Home, Fashion & Beauty, Thank You, Congrats, Happy Birthday and Merry Christmas are designed for the consumer, hence only available in shops and supermarkets across the UK and from our online store. The Lifestyle Voucher is not available on the high street and is for business customers only. Many businesses use The Lifestyle Voucher to reward/thank general public customers as well as their own staff so there may be a few of you who are lucky enough to get both!
What are your opening hours?
The Motivates team behind Lifestyle are here to help. We are open from Monday to Thursday 9am to 5.30pm, Friday 9am to 5pm (excluding bank holidays).